Guest Information

RESORT OFFICE HOURS

We are committed to being available to assist our guests every day from 8:00 AM to 5:00 PM starting April 5th and continuing until May 16th. From May 17th until the end of the season, our availability extends from 8:00 AM to 7:00 PM daily.
If you require assistance outside of these hours or have difficulty finding us on the property, please call us at 236-700-8820. Your comfort and enjoyment during your stay are of utmost importance to us, and we are dedicated to ensuring you have a pleasant experience.

PARKING

Guest parking is located at the front of St. Andrew’s Clubhouse. There is one designated handicap parking spot available on a first come, first serve basis.

POOL OPENING AND CLOSING DATES

We aim to open the pool for the Victoria Day weekend in May and typically keep it operational until at least the end of the Labour Day weekend in September. However, these dates are subject to change depending on weather conditions.

POOL HOURS

To minimize heat loss, the pool is covered each night, typically around dusk, and uncovered in the morning after breakfast. However, guests are welcome to request pool access before or after these times.
Please note that guest visitors are not permitted at the pool unless prior approval has been granted. This policy ensures the safety and enjoyment of all guests during their pool experiences.

BREAKFAST

From June 1st, guests who have booked a Bed & Breakfast package, will enjoy a deluxe continental breakfast and dining on the upper level of the Clubhouse in The Willow Room, the Painted Turtle Bistro or on the patio overlooking Prather Lake. The choice is yours.

THE PAINTED TURTLE BISTRO

The restaurant is open 7 days a week from 9 am to 5 pm during shoulder season. Starting May 17th, we will be open from 9 am to 7 pm daily until October 2024.

Weekend brunch is served Saturdays, Sundays, and holidays from 10 am to 1 pm in The Painted Turtle on the main level of the Clubhouse.

GUEST SERVICES

We really enjoy helping you in crafting a memorable experience in the South Okanagan Valley. Whether you’re seeking an adventurous itinerary, a tasting or two at one of the dozens of vineyards in the area or a visit to The Dominion Radio Astrophysical Observatory just down the road we’re here to help.

COMPLIMENTARY WIRELESS INTERNET

To help you stay connected with family and friends, (or the office), Wireless internet access is available throughout our property for your convenience. Please note that there is no password required to access the Wi-Fi.

IN THE CASE OF AN EMERGENCY

In case of an emergency, please use your cell phone to dial 911.
Our address is:
111 St. Andrews Drive
Kaleden (at St. Andrews By The Lake Golf Course).
Please provide this address to emergency services if needed.